Olivia Wojnovich
Permissions Analyst at Wolters Kluwer
- Role
- Permissions Analyst at Wolters Kluwer
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
Experience
Permissions Analyst
Aug 2021 — Present · NY, US
Draft and review agreements related to borrowed copyrighted journals and books, ensuring accuracy and compliance.Redesigned the permissions website layout and refreshed all copy to enhance clarity, engagement, and overall user experience.Manage a diverse customer base of clients annually, maintaining strong relationships and ensuring reliable satisfaction and retention.Corrected and updated more than inaccurate book records using Excel, improving data accuracy and strengthening inventory integrity across systems.Leverage Salesforce, Microsoft Teams, and Outlook at an advanced level to coordinate client communications, track interactions, and streamline workflows for greater efficiency.Conduct annual pricing reviews, benchmarking against organizations to ensure competitive and aligned pricing structures.
Education
Hobart and William Smith Colleges
Bachelor of Arts - BA, American/United States Studies/Civilization
2017 — 2020
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