Olivia van Den Heuvel

About Olivia van Den Heuvel

Passionate Mental Health Advocate and MSW student supporting the well-being of humans and animals through empowerment, counseling, and meaningful connections. I address the emotional and psychological needs of staff and pet parents, helping them honor their bonds and elevate care and resilience.

Experience

1. On-call Manager

   Violet Crown Veterinary Specialists

   Aug 2024 — Present · Bee Cave, TX, US

   Serve as the primary point of contact for urgent hospital needs and emergency situations.* Coordinate shift coverage to ensure adequate staffing during on-call hours.* Manage and resolve crisis situations, including medical emergencies and client concerns.* Provide guidance and support to staff during after-hours incidents.* Ensure smooth operations by addressing immediate staffing, operational, or patient-related issues.* Oversee communication between departments and ensure timely follow-up on unresolved issues.* Monitor and assess hospital conditions to maintain patient care standards.* Document critical incidents and actions taken for review and analysis.* Act as a liaison between the hospital and external emergency services when necessary.* Provide emotional support to staff during high-stress situations, promoting team cohesiveness

Education

• Carroll University

  Bachelor of Science - BS; Minor in Global Studies

  2018 — 2022

• The University of Texas at Arlington

  Master of Social Work - MSW, Mental Health

• Freie Universität Berlin

  International Studies and German Language