Olivia Tenan

About Olivia Tenan

I am a skilled project manager who specializes in route accounting software implementation at VIP, a leading provider of software solutions for suppliers, distributors, bottlers, and retailers in the beverage industry. I successfully lead and support multiple implementation projects, ensuring high quality service and on time delivery. I enjoy collaborating with colleagues and customers to further the company\'s mission of empowering the beverage industry with cutting-edge technology and data-driven insights.

Experience

1. Senior Implementation Project Manager

   Vip Vermont Information Processing

   May 2018 — Present

   Subject matter expert of software being implemented/supportedUnderstanding of the technical setup/maintenance processesProficient in troubleshooting issues and identifying program errorsUnderstands the role software plays within the industry and how customers leverage applicationsEffectively installs, trains, and supports complex customersProvides general technical support to customersProvides valuable feedback for software enhancements and new features Helps in training and mentoring new hiresActively seeks to improve VIP knowledgeCollaborates within and across teamsContributes to webinars and documentation materials to educate internally and externally Acts as a liaison between support, development, and customersPlays a vital role in the research and planning of new features and helps shape the broad direction of applications Self-sufficient and proactive in seeing projects from start to finish Customer Success Manager for two top 25 customers Maintains strong relationships with customers Trusted to work with complex customers

Education

• Community College of Vermont

  N/A, Psychology; Human Development

  2012 — 2012

• Champlain College

  BS in Marketing, Marketing, Advertising, Graphic Design

  2007 — 2011

• Champlain College

  Master of Business Administration (MBA), Business Administration and Management, General

  2014 — 2017

Skills

• Data Analysis
• Outlook
• Public Relations
• Organization
• Organizational Development
• Time Management
• Blogging
• Human Resources
• Editing
• Microsoft Office
• Teamwork
• Email Marketing
• Photoshop
• Event Management
• Access
• Recruiting
• Strategic Human Resources Leadership
• Project Management
• Advertising
• Data Entry
• Strategic Human Resource Planning
• Critical Thinking
• Nonprofits
• Facilitation
• Data Management
• Marketing Communications
• Facebook
• Illustrator
• Microsoft Publisher
• Customer Service
• Event Planning
• Indesign
• Social Media Marketing
• Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Systems Thinking
• Nonprofit Organizations
• Volunteer Management