Olivia Ripps
Solutions Consultant Manager @Synthesia
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WORK HISTORY
Solutions Consultant Manager @Synthesia
Austin, TX, US
Lead and mentor the team responsible for delivering customer pilots, ensuring each pilot clearly demonstrates Synthesia’s value and aligns with client objectives and expected business outcomes- Oversee the team managing the end-to-end onboarding experience, coordinating cross-functionally with Sales, Customer Success, Product, and other partners to ensure a seamless start for every customer- Guide the development and continuous improvement of our onboarding and pilot methodologies, using team insights and customer interactions to strengthen engagement and accelerate adoption- Establish and review key performance metrics to evaluate onboarding and pilot success, providing direction on where to optimize team processes and outcomes- Champion a feedback-driven culture, empowering the team to collect and synthesize customer input to refine service delivery, elevate client satisfaction, and adapt our strategies as business needs evolve.
EDUCATION
University of Arizona - Eller College of Management
Bachelor's degree, Entrepreneurship/Entrepreneurial Studies
University of Arizona - Eller College of Management
Bachelor of Science in Business Administration, Management Information Systems, General
Harvard Business School Online
Other/Certificate in Strategy Execution
Harvard Business School Online
Other/Certificate in Disruptive Strategy with Clayton Christensen
Paradise Valley Community College
Associate of Specialized Business, Management Information Systems, General
University of Arizona - Eller College of Management
Global Business Minor, International/Global Studies
SKILLS
ABOUT OLIVIA RIPPS
A Professional Services leader who has served as an advisor for Fortune 500 companies providing strategic direction and execution models for their digital transformation initiatives.
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