Olivia Ripps
Solutions Leader @ Synthesia
- Role
- Solutions Consultant Manager at Synthesia
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Olivia Ripps
A Professional Services leader who has served as an advisor for Fortune 500 companies providing strategic direction and execution models for their digital transformation initiatives.
Experience
Solutions Consultant Manager
Jan 2026 — Present · Austin, TX, US
Lead and mentor the team responsible for delivering customer pilots, ensuring each pilot clearly demonstrates Synthesia’s value and aligns with client objectives and expected business outcomes- Oversee the team managing the end-to-end onboarding experience, coordinating cross-functionally with Sales, Customer Success, Product, and other partners to ensure a seamless start for every customer- Guide the development and continuous improvement of our onboarding and pilot methodologies, using team insights and customer interactions to strengthen engagement and accelerate adoption- Establish and review key performance metrics to evaluate onboarding and pilot success, providing direction on where to optimize team processes and outcomes- Champion a feedback-driven culture, empowering the team to collect and synthesize customer input to refine service delivery, elevate client satisfaction, and adapt our strategies as business needs evolve.
Education
University of Arizona - Eller College of Management
Bachelor's degree, Entrepreneurship/Entrepreneurial Studies
2016 — 2017
University of Arizona - Eller College of Management
Bachelor of Science in Business Administration, Management Information Systems, General
2015 — 2017
Harvard Business School Online
Other/Certificate in Strategy Execution
Harvard Business School Online
Other/Certificate in Disruptive Strategy with Clayton Christensen
2019
Paradise Valley Community College
Associate of Specialized Business, Management Information Systems, General
2013 — 2015
University of Arizona - Eller College of Management
Global Business Minor, International/Global Studies
2015 — 2017
Skills
- Customer Service
- Microsoft Word
- Visual Studio
- Teamwork
- Cloud Computing
- Microsoft Powerpoint
- Microsoft Office
- Sales
- Java
- Research
- Piano
- Management
- Powerpoint
- Microsoft Excel
- Event Planning
- Data Center Virtualization
- Consulting
- Social Media
- Oracle Sql Developer
- Leadership
- Event Management
- Cloud Consulting
- Time Management
- Project Management
- Public Speaking
- Social Networking
- Basic Html
- C#
- Microsoft Power Bi
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