Olivia Norris

About Olivia Norris

I didn\'t start out planning a career in sales. I studied marketing, but early on I realized that understanding how to sell — really sell — was the fastest way to learn business from the ground up. That instinct turned into a passion, and over the past 8 years, it\'s shaped everything about how I lead and how I show up for my team.Today, I\'m a Business Development Manager at nCino, where I lead a team of 8 across the Community & Regional Banks and Credit Union segments in North America. What we do at nCino is something I genuinely believe in — we help financial institutions work smarter, manage risk better, and get back to what matters most: serving their customers and communities. Because when a bank or credit union runs more efficiently, real people benefit. They get to choose how they engage — on their phone at midnight or face-to-face with someone who knows their name.My favorite part of this work isn\'t the pipeline numbers, though. It\'s the lightbulb moments. Watching a new rep go from uncertain to confident. Seeing someone land their first qualified meeting and realize they can do this. I moved from managing 2 people to leading a team of 8, and every time someone on my team hits a new milestone, that\'s the win that stays with me.I\'m a first-generation Filipino-American, the eldest daughter of immigrant parents who raised me in Philadelphia and its suburbs. I carry that Philly grit with me everywhere — the brotherhood, the resilience, the unshakeable belief that your team can always pull through (yes, I bleed Eagles green 🦅). I\'ve called Austin home for 18 years, but Philadelphia will always have my heart. Outside of work, you\'ll find me at home with my husband David and our two dogs — Thor, a Jack Russell/Corgi mix who keeps us grounded, and MooMoo, a Jack Russell/Hound mix with big personality energy.I bring that same community-first, show-up-for-your-people mindset to everything I do — whether it\'s developing talent, building strategy, or partnering cross-functionally to drive results.If you\'re in fintech, financial services, or just love talking about building teams and people — I\'d love to connect.

Experience

1. Business Development Manager Community Regional and Credit Unions

   nCino, Inc.

   Sep 2025 — Present

   Lead Generation & Pipeline Development: Spearhead efforts to identify and engage independent mortgage bankers, fostering relationships that drive growth and expand market presence. Focus on strategic motions to include inbound marketing, outbound strategies, target accounts, and intent based prospecting-Team Leadership & Mentorship: Lead a high-performing team of business development professionals, providing guidance, coaching, and support to ensure consistent achievement of individual and team targets. Foster a collaborative and results-driven team culture-Sales, Marketing Strategy & Execution: Develop and implement sales strategies that align with company goals and Go to Market (GTM) Initiatives. Oversee the team’s execution from operational excellence, customer, prospect, product and industry knowledge to performance against quota. Ensuring consistent achievement of revenue targets.

Education

• Ateneo de Manila University

  Associates, Business Management

  1990 — 1992

• Chestnut Hill College

  BS, Marketing

  1992 — 1998

Skills

• Business Development
• Selling
• Account Management
• Sales
• Management
• Start-Ups
• Training
• Team Building
• Marketing
• Negotiation
• Sales Management
• Leadership
• Strategic Partnerships
• Strategic Planning
• Recruiting
• Strategy
• Networking
• Wireless
• Property Management
• C-Level Presentations
• Direct Sales
• Cold Calling
• Retail
• Solution Selling
• Sales Process
• Team Leadership
• Customer Satisfaction
• Marketing Strategy
• Customer Service
• Coaching & Mentoring