Olivia Mungal

About Olivia Mungal

My SEO and digital marketing strategies enhance brand web presence, multi-channel integration, and sustainable customer growth. Through exceptional product innovation and design, increase your user engagement, conversion rate and client retention rate.Specialties: CX user flow, SEO, SEM, omni-channel marketing,

Experience

1. Operations Manager

   Lead to Conversion

   Feb 2025 — Present · Cuyahoga Falls, OH, US

   Account Management - successfully manage some of our agency\'s marquee enterprise accountsClient Retention - strive to identify ways we can continuously improve client retention and our campaign renewal process Operations Management - co-lead the day-to-day execution of services and business operations with focus on problem solving and optimization to improve efficiency, profitability, and valueProcess Optimization - identify areas for operational improvement, conduct gap analysis and implement processes to increase efficiency, quality and profitabilityResource Allocation & Utilization - work directly with our president to manage team workloads and ensure optimal use of resources to meet project demandsTechnology & Tools Oversight - evaluate, recommend, and implement new tools and technologies to improve operational efficiency and make our deliverables more efficient and scalableTeam Coordination & Collaboration - focus on bridging department silos to share information, processes and goals to reduce frustrations and improve transparency across departmentsStaff Training & Upskilling - create useful curriculum in collaboration with President and service line experts, conduct ongoing soft skills training for our client facing personnel, & foster a culture of innovation and continuous improvement within the teamQuality Control - ensure all SEO campaigns, strategies, and content meet agency standards and client expectations Process Documentation - keep agency SOPs up to date and while also working with the team to create new onesDirect Report Performance Reviews - conduct performance evaluations for staff and provide feedback and coaching to improve individual and team performanceClient Onboarding Experience - continue to improve our client onboarding process ensuring all operational steps are smoothly executed Human Resources - work with executive team to improve our HR processes, tools and systems and assist in interviews with new team members

Education

• University of North Carolina at Greensboro

  Bachelor of Arts, Religious Studies

Skills

• Digital Marketing
• Ppc
• Product Strategy
• Email Marketing
• Community Management
• Product Management
• Web Marketing
• User Interface Design
• Web Development
• SEO
• Html5
• Wordpress
• Social Media
• Html
• Advertising
• Website Development
• Landing Page Optimization
• Constant Contact
• Web Design
• North Social
• Web Analytics
• Euromonitor
• Google Adwords
• Marketing
• Omniture
• Link Building
• Open Ad Stream
• Wireframes
• Balsamiq
• Citrix
• Microsoft Office
• Html 5
• Sem
• Google Analytics
• Photoshop
• Product Marketing
• Social Media Marketing
• Business Requirements
• Blogging
• Online Marketing