Olivia Hawkins
Service Director @City Winery
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WORK HISTORY
Service Director @City Winery
Nashville, TN, US
Oversaw all front-of-house operations across a multi-concept hospitality and live entertainment property, including a 350-capacity main venue, 150-capacity secondary venue, 50-seat restaurant, and private events hosting up to 500 guests.Managed and developed a leadership team of three Operations Managers and 50+ hourly team members, driving accountability, service standards, and performance across restaurant, venue, and event environments.Led operational strategy for high-profile private events and national clients, including NBC, ensuring seamless execution across service, culinary, programming, and facilities teams.Directed labor forecasting, staffing models, and floor coverage strategies aligned with ticket sales, event pacing, and restaurant volume to balance guest experience with financial performance.Partnered closely with Programming, Marketing, and Venue teams to align event flow, guest touchpoints, and revenue-driving initiatives across ticketed shows, corporate buyouts, and multi-space activations.Collaborated with the Executive Chef on menu execution, large-scale service coordination, and pre-show/event culinary pacing to maintain speed and quality during high-volume pushes.Oversaw Facilities and Maintenance leadership to ensure operational readiness, safety compliance, and proactive property management across all guest-facing spaces.Drove cross-departmental communication and structured post-event analysis to identify service gaps, improve systems, and protect brand standards in a fast-paced, high-visibility environment.
EDUCATION
Western Kentucky University
Study Abroad - Cloudbridge Nature Reserve, San Gerardo de Rivas, San Jose Province, Costa Rica, Wildlife Biology
University of Mississippi
Master of Arts - MA, Political Science
University of Mississippi
Bachelor of Arts - BA, Political Science, Biology
Harlaxton College
Study Abroad, English Literature (British and Commonwealth)
Allen County-Scottsville High School
High School Diploma
The Gatton Academy of Mathematics and Science
High School Diploma
ABOUT OLIVIA HAWKINS
I’m an F&B leader who thrives in fast-paced, high-stakes environments: opening outlets, solving problems, and building strong teams along the way.I’m passionate about creating systems that work, supporting teams that care, and delivering consistent, elevated guest experiences, whether it’s a 1 AM sportsbook crowd or a 300-person banquet.Always open to connecting with others in hospitality who value adaptability, accountability, and operational excellence.
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