Olivia Johnson

About Olivia Johnson

VP of Customer Success at RealPage, an organization under Thoma Bravo. Currently, supporting our customers leveraging our Property & Renter Management platform (G5, Knock, Demandx, and Property Management) that delivers qualified prospects to convert into renters. I help Real Estate Marketers and Operations executives understand how to pair the best technology with the most appropriate marketing and leasing strategy for their assets. I value creating a seamless user experience focused on conversion rate optimization (CRO). My passion for technology and digital marketing helps your future renters to find you at the time that matters most.Ensuring a positive customer experience includes bringing our teams together to work cohesively. It\'s a privilege to lead the Solutions Account Management team of the business.A fun passion project for me has been spearheading sales & technical enablement for internal teams. Creating an engaging culture of learning, on-demand 360-feedback, and the habits of success. Continuous improvement and change management keep us all marching forward!Core Values are an important guidepost to how I operate. Change the Game | Do the Right Thing | Own it | Pay it Forward | Make it Awesome

Experience

1. Vice President of Customer Success

   Realpage

   Jul 2024 — Present · Richardson, TX, US

   Supporting customers who leverage our Property & Renter Management platform (G5, Knock, Demandx, and Property Management). Our innovative technology delivers qualified prospects to convert into renters and empowers on-site teams to support your future renters during their leasing journey and beyond.I help Real Estate Marketers and Operations executives understand how to pair the best technology with the most appropriate marketing and leasing strategy for their assets.

Education

• Ohio University

  Bachelors of Science, Communication Studies

• The Ralph and Luci Schey Sales Centre

  Professional Sales Certificate

Skills

• Cold Calling
• Leadership
• Social Media
• Team Leadership
• Technology
• Network Monitoring Tools
• Team Management
• Network Performance
• Challenger
• Organizational Communication
• Application Performance Management
• Fundraising
• Social Networking
• Marketing Strategy
• Information Technology
• Network Design
• Time Management
• Entrepreneurship
• Program Management
• New Business Development
• Network Security
• Strategic Partnerships
• Event Planning
• Sales
• Salesforce.com
• Public Relations
• Social Media Marketing
• Analysis
• Event Management
• Network Architecture
• Challenge Driven
• Public Speaking
• Wireless Networking
• Marketing
• Customer Service
• Security
• Technical Sales Consulting
• Enterprise Software
• Enterprise Architecture
• Sales Management