Olivia Godsey

About Olivia Godsey

Strategic customer experience and Go-To-Market Enablement leader with 10+ years of…

Experience

1. Senior Manager of Enablement and Training

   Apartment List

   Feb 2022 — Present

   Manage Sales Training Team responsible for onboarding, upleveling and new product training (including content development and maintenance)-Design and implement a comprehensive sales onboarding process -Own implementation and effective use of sales enablement technologies and other tools -Coordinate and launch a campaign to have all clients sign new Terms and Conditions and subsequently increase pricing, resulting in a revenue lift within 4 weeks of launch -Collaborate cross-functionally to ensure efficient process development, training, and rollout for critical projects impacting our sales and CX teams -Establish and lead a Renter Success team to allow us to respond to over 4k+ renter inquiries a month across social, review, and direct feedback platforms -Track and report on key metrics to ensure business outcomes are being met

Education

• Occidental College

  Bachelors Degree, Sociology

  2008 — 2012

Skills

• Leadership
• Social Networking
• Social Media
• Powerpoint
• Salesforce.com
• Management
• Microsoft Word
• Public Speaking
• Negotiation
• Microsoft Excel
• Microsoft Office
• Self-Directed
• Ability to Learn Quickly
• Strategic Planning
• Research
• Organizing
• Customer Service
• Customer Relationship Management (Crm)
• Training
• Start-Ups
• Project Management
• Teaching