Olivia Jones
I tell stories with data that drive GTM strategy and exec decisions
- Role
- Gtm Business Operations & Analytics - Sr Manager at ServiceNow
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Olivia Jones
I’m a strategic, results-driven leader with a passion for connecting people, ideas, and data to accelerate growth. Over the past decade, I’ve built successful programs at Goldman Sachs, LPL Financial, Illumina, and ServiceNow - navigating complex organizations to turn strategy into action, and help my teams achieve big goals.What drives me most is the intersection of strategy and people: turning insights into stories that inspire action, driving initiatives that empower leaders, and creating clarity out of ambiguity. I thrive in dynamic environments where collaboration and curiosity fuels progress and measurable results.Today, I’m a Business Operations & Analytics leader at ServiceNow, partnering with our Industry Go-to-Market (GTM) team to do what I love most: help leaders see the story behind the numbers. I’ve streamlined processes for annual target setting, led key business reviews to identify trends and growth opportunities, and provided leadership with data-backed solutions to drive elite execution.Before ServiceNow, I launched strategic initiatives at Illumina reporting directly to the Chief Commercial Officer. I led high-priority projects and developed executive-level materials for customer engagements and Board of Directors presentations. I was instrumental in tracking Commercial KPIs, supporting operational excellence, and spearheading the Americas GTM strategy for the launch of the groundbreaking NovaSeq X instrument.
Experience
Gtm Business Operations & Analytics - Sr Manager
Mar 2026 — Present · San Diego, CA, US
Optimized sales performance through strategic program management of annual planning for Industry GTM including target setting, business plan development, and pipeline health reviews.Leveraged BI and AI tools to enhance reporting insights for monthly and quarterly business reviews resulting in increased accountability and proactive assessment of gaps to target.Launched sales play program focused on CRM engagement and opportunity tracking to inform field sales strategy for targeting industry-specific customer solutions.
Education
Arizona State University
Bachelor’s Degree, Finance
2012 — 2016
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