Olivia Buhren

Director Sales and Services @Article

Leading B2B Sales, Interior Design, and Customer Care teams with 150 - 200 employees and a yearly budget of USD 10M+. Set forecasts and strategies, sales plans, and roadmaps. Beat B2B sales targets in every quarter and consistently meet Contact Center service levels for 11k+ contacts weekly. Improved B2B and Interior Design sales pipeline and account development strategy. • Led the selection of a new Tech Stack for Customer Care (CCaaS/WFM), implementation scheduled for April 2023. • Continuously worked cross-functionally to improve customer experience and operational excellence metrics. • Achieved Top 2 engagement scores two years in a row. • Built adaptable operational units able to scale and shrink quickly.