Olivia Overton
Senior Manager, Customer Care
- Role
- Senior Manager Customer Care at Avation Medical
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Olivia Overton
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Experience
Senior Manager Customer Care
Sep 2024 — Present · Columbus, OH, US
Education
Bourbon County High School
General, General Studies
1994 — 1998
Sullivan University
Business Administration and Management, General
2006 — 2015
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Training
- Logistics
- Customer Satisfaction
- New Business Development
- Lead Generation
- Marketing
- Powerpoint
- Microsoft Excel
- Forecasting
- Continuous Improvement
- Cold Calling
- As400 Administration
- Oracle Database
- Problem Solving
- Troubleshooting
- Telephone Skills
- Receptionist Duties
- Team Building
- Management
- Teamwork
- Leadership
- Communication
- Project Management
- Time Management
- Social Media
- Salesforce.com
- Insidesales.com
- Sap
- Account Management
- Pricing
- Microsoft Office
- Sales
- Macola
- Customer Experience
- Retail
- Inside Sales
- Microsoft Word
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