Olivia M.

Experience

1. Manager

   Aerotek

   Sep 2022 — Present · Los Angeles, CA, US

   Responsible for managing over 250 contractors and providing world-class customer service to our clients.Customer Service:• Main point of contact for contractors’ concerns regarding payroll, workplace injuries, and employee relations matters. • Communicate with client daily for work order revisions in VNDLY, staffing needs and forecast, disciplinary actions, and payroll.Safety:• Responsible for ensuring all contractors are wearing PPE and following client’s safety procedure.• Assist injured contractors by providing them guidance with the injury reporting procedure. • Promptly report injuries to Workers’ Compensation if an injury has not been reported within 24 hours.• Investigate injury claims with client’s EHS Department.• Request client to capture photos of fresh injury, take photos of healing injury for updates.• Maintain confidentiality by redacting personal information on contractors’ medical documentations before sharing with client.• Follow up with injured contractors by conducting wellbeing checks.• Engage contractors in Direct Threat under the ADA.Human Resources:• Assist Employee Relations Department by investigating harassment claims and collecting witnesses’ statements.• Conduct mediations between two or more employees.• Provide Employee Assistance Program to contractors who express their mental health concerns.• Monitor attendance and tardiness using UKG Dimensions.• Adept at providing constructive feedback and coaching to improve employee performance.• Deliver disciplinary action to employees that addresses policy violations and performance issues, ensuring clear communication and understanding of expectations.• Document all interactions with client and contractors in Connected.• Manage FMLA cases from initial request through to return to work while handling medical documentation.• Request ADA for contractors who are denied FMLA.

Education

• Joliet Junior College

  Associate of Arts and Sciences - AAS, Sociology

  2015 — 2017

• Lewis University

  Bachelor's degree, Marketing

  2017 — 2019