Olivia Mahler-Haug
Principal Product Manager | AI-Driven Problem Solver |Crafting the Future through Responsible Innovation and Impactful User Solutions
- Role
- Principal Digital Product Manager at Allstate
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Olivia Mahler-Haug
Microsoft AI Customer Advisory Board Proven product leader with 8+ years of experience designing, developing and implementing artificial intelligence (AI) solutions at scale. Expertise in generative AI, natural language processing (NLP), and machine learning to solve business challenges and improve customer experiences. Skilled at transforming complex AI into user-friendly features and business value, driving fast-paced innovation in enterprise environments, and effectively collaborating with tech partners like Microsoft Azure. Proven track record of delivering measurable results through AI adoption. Passionate about advancing AI technology to benefit users and businesses.
Experience
Principal Digital Product Manager
Dec 2023 — Present · Seattle, WA, US
Drove development and implementation of Allstate’s first Azure OpenAI-powered co-pilot system increasing customer communications quality by 51%, significantly improving user productivity and customer experience. • Led product team to design and implement a generative AI judge and co-pilot user experience, leveraging LLMs (large language models) to improve customer message quality and empathy.• Established a pioneering cross-functional product team structure consisting of data scientists, engineers, business architecture, machine learning experts, user experience (UX) designers, and product managers to rapidly deliver value using LLMs. • Successfully scaled the co-pilot capability to over customer-facing employees within three months, from design to full deployment, including implementation of PTU infrastructure for real-time LLM use at scale. • Established automated and manual quality monitoring mechanisms to ensure quality and consistency at scale. • Collaborated with legal and risk partners to define a model governance process and framework for responsible generative AI deployment.
Education
Tulane University
Bachelor of Science (BS)
DePaul University
M.S. in Human Computer Interaction
2015
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