Olivia L.

Experience

1. Client Relationship Manager

   Yes Supply Inc

   Aug 2020 — Present

   Manages a portfolio of clients and potential clients, ensuring high levels of satisfaction and achieving a retention rate of ~95%• Collaborates with internal teams (sales, marketing, product) to ensure alignment on client needs and enhance overall customer experience• Analyzes client data and usage patterns to anticipate needs, mitigate risks, and develop strategies to increase sales and customer satisfaction• Successfully advocates for customer needs to the strategic roadmap in alignment with customer feedback• Leads pitches and presentations for prospective and existing clients• Develops and executes strategic account plans to achieve client business objectives using digital products• Additional responsibilities include advertising, marketing, social media, billing, customer support, branding, web design, ecommerce, and leading client & team trainings

Education

• University of South Carolina

  Bachelor’s Degree, Journalism and Mass Communications

  2013 — 2017

• Wyoming High School

  High School Diploma

  2009 — 2013