Olivia Khan
Consultant at Capgemini • Ex-HCLite • Incident Management • ServiceNow • Power BI custom Visuals • Escalation Management • ITIL V4 • Project Management
- Role
- Consultant at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Olivia Khan
Results-driven IT professional with 5.1 years of experience in managing and optimizing service desk operations. Demonstrated expertise in queue management, incident management, escalation handling. Adept at creating and managing insightful reports in daily basis, implementing strategies to enhance service delivery and customer satisfaction, fostering effective communication, and driving continuous improvement initiatives. Committed to delivering exceptional support and ensuring seamless IT service operations.
Experience
Consultant
Mar 2025 — Present · Kolkata, IN
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Technology - BTech, Information Technology
Jnan Chandra Ghosh Polytechnic
Diploma, Electrical engineering
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