Olivia Kastick
Solutions Engineer @Optibus
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WORK HISTORY
Solutions Engineer @Optibus
New York, NY, US
Facilitated customer onboarding and enablement to ensure minimized time to value in a SaaS startup organization for transit planning and operations software. Responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy.• Led meetings with customers to troubleshoot and provide solutions. Understood and collected data from customers about how to improve the product and resources needed from a technical standpoint.• Engaged with customers to understand, capture & document their business requirements methodically and diligently through technical discovery sessions. Determined technical scope and limitations of solutions in collaboration with customers and product teams. Prepared training collateral, defined project plans, and wrote client documentation.
EDUCATION
The City College of New York
Master of Science - MS, Sustainability Studies
Binghamton University
Bachelor’s Degree, Industrial & Systems Engineering
SKILLS
ABOUT OLIVIA KASTICK
Solution Engineer at Optibus
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