Olivia Iannotti
Skidmore College Graduate seeking opportunity in Entertainment Production and Social Media
- Role
- Error Resolution Officer at Wise
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Olivia Iannotti
I am a graduate of Skidmore College with an earned Bachelor of Science degree in Theater. I am a creative and self-directed writer, performer, and production assistant, with a passion and insatiable interest in entertainment. I have experiences writing literary pieces for publication, creating content for broadcasts, assisting production and event coordination, and creating digital marketing campaigns across platforms.
Experience
Error Resolution Officer
Jun 2023 — Present · Tampa, FL, US
Oversees and facilitates trainings for customer support and several other departments to ensure that Wise is in compliance with Regulation E- Assists customer support agents with Regulation E. cases to ensure that they understand the material and remain in compliance- Collects and compiles data and statistics of Error Resolution cases for monthly monitoring to present to auditors in a clear and accurate manner- Writes 2-3 final responses to complaints daily, where I ensure that all of the evidence is compiled in an easily digestible manner and make sure that each customer is treated fairly and compensated what they are owed
Education
Skidmore College
Bachelor of Science - BS, Theatre/Theater, Class of 2018
2014 — 2018
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