Olivia Hammett

Experience

1. Admissions Associate

   Caron Treatment Centers

   Oct 2024 — Present

   Serve as the first point of contact for patients and families, fostering a compassionate and calming environment to ease anxiety during the admissions process.· Guide clients through intake procedures with empathy and clear communication, ensuring all demographic, clinical, and financial documentation is completed accurately and confidentially.· Collaborate with clinical teams to ensure smooth transitions into appropriate levels of care.· Apply trauma-informed and person-centered approaches to support patients entering care and build rapport with families in emotionally challenging moments.· Maintain strict adherence to HIPAA standards while managing sensitive information, referral documentation, and patient records.· Help create a warm, patient-centered environment by assisting with front desk and software support duties while fostering positive communication across the care team.