Olivia Guzman
UX Designer & Researcher
- Role
- Senior Vendor Compliance Analyst at Houzz
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Olivia Guzman
I am a freelance UX designer working with clients to seek creative solutions through research, design, and data. I\'m excited to tackle new challenges and I strive to create products and experiences that make information accessible to everyone. I have a background in Sociology and currently, I am working on my Accessibility certification from Deque University. Keywords: UX Designer, User Experience Designer, Web Designer, UX/UI Designer, Product Designer, Visual Designer, Designer, Crypto, Web3, NFTs, UI, UX
Experience
Senior Vendor Compliance Analyst
Oct 2021 — Present
Develops business reports highlighting critical vendor issues, and investigates root causes and trends to drive solutions that support service and operations objectives among multiple cross-functional teams. • Monitors vendor’s professional conduct, and policies, mitigate risks, implements tool integration, and improves procedures to provide a positive Houzz customer experience. • Researched and analyzed sales data and collaborated with the executive team to implement an order review process that improved Net Promoter Score ratings by 8% during a pandemic.
Education
Fashion Institute of Design & Merchandising
Associate of Arts (A.A.), Merchandise Marketing
2010 — 2012
The University of Texas at Austin
Bachelor's Degree, Sociology
2014 — 2016
Texas McCombs School of Business
UX/UI Design Certificate, User Experience and User Interface Design
2021 — 2022
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