Olivia Dreher

About Olivia Dreher

Skilled in understanding and communicating concepts quickly and accurately.• Experienced in developing training manuals on resolving complex customer issues. • Collaborated with cross-functional teams to ensure timely and accurate entry of orders.• Positive and pro-active; work well independently and in teams. • Proficient in Microsoft Windows, Microsoft Office, and Salesforce. • Fully able to organize and handle confidential and sensitive material.• Successful at prioritizing, scheduling, and meeting deadlines.• Experienced in engaging with people across a variety of levels with diverse backgrounds.

Experience

1. Director of Order Processing

   Telarus

   Jun 2023 — Present

   As the Director of Order Processing, I am responsible for overseeing and managing the end-to-end process of order fulfillment within the organization. I lead a team of order processing professionals, ensuring the smooth execution of all orders from receipt to delivery. My primary focus will be on streamlining processes, optimizing efficiency, and maintaining a high level of customer satisfaction. My team plays a critical role in ensuring timely and accurate order processing, as well they foster strong cross-functional relationships with various stakeholders.

Education

• Salt Lake Community College

  Welding Technology/Welder

Skills

• Post-Sales Support
• Management
• Pri
• Unified Communications
• Managed Services
• Salesforce.com
• Sales Support Tools
• Fiber Optic Networks
• Solution Selling
• Voice Over Ip (Voip)
• Sip Trunking
• Voip
• Hosted Services
• Sip
• Ethernet
• T1
• Telephony
• Multiprotocol Label Switching (Mpls)
• Mpls
• Ip
• Co-Location
• Team Leadership
• Telecommunications
• Metro Ethernet