Olivia Cohen
Technology Services | Escalations Specialist | Freelance Colorist
- Role
- Tier 3 Escalations Specialist at Albert
- Location
- Suffolk County, MA, US
- LinkedIn followers
- 500 followers
About Olivia Cohen
Adaptive and ambitious senior remote technical support engineer. Provides outstanding and…
Experience
Tier 3 Escalations Specialist
Sep 2023 — Present
Championed a customer-centric approach, advocating for customers\' best interests and satisfaction through timely escalation and resolution of high-priority cases. Fostered strong relationships with customers by demonstrating empathy, understanding, and dedication to resolving their concerns. Developed customized action plans for each escalated case, ensuring tailored solutions that addressed customers\' unique needs. Educated customers about billing, payment processing, and support policies and procedures. Translated complex technical issues into digestible language for non-technical users. Resolved long-standing technical issues impacting multiple users by conducting thorough investigations and collaborating with relevant departments.
Education
Emerson College
Bachelor of Arts - BA, Film/Cinema/Video Studies
2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.