Olivia Burdick
Customer Success Manager @ CHEQ
- Role
- Customer Success Manager at Cheq, A Cantaloupe Platform
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Olivia Burdick
I am a go-getter with a yes woman mentality, who is ready to take on new teams and projects. My drive, passion, and eagerness to learn makes me the perfect candidate for new opportunities. I know how to pivot and problem solve in high stress environments. My attention to detail and strong interpersonal and communication skills allow me to successfully bounce back and change direction when needed.
Experience
Customer Success Manager
Jun 2024 — Present · Seattle, WA, US
Act as a strategic client advocate for high-value B2B accounts, driving retention and expansion. • Nurture executive-level relationships, aligning solutions with core business objectives to exceed quarterly targets. • Collaborate cross-functionally with Product, Engineering, and Business Operations teams to enhance operational efficiency. • Leveraged data analysis through Excel and AI to mitigate risks, achieving a remarkable 95% customer retention rate.• Author quarterly product digest, driving upsell revenue via new feature implementation
Education
Washington State University
Bachelor of Arts - BA, Business Administration and Management, General
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