Olivia Bellomo
Sr. CX Operations Coordinator at Grüns
- Role
- Sr Cx Operations Coordinator at Grüns
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Olivia Bellomo
There is an expression…it’s not personal, it’s just business.But when it comes to the customer journey, the path of purchase, is this really the case?Shouldn’t the journey be memorable and exceptional? Don’t we want them coming back for more?As a Customer Success Manager, I adopt an end-to-end, holistic approach to shaping the customer experience and delivering the best possible outcomes. It is essential that team performance aligns with customer expectations as well as organizational goals, without compromise.The scope of my background includes a wide variety of service-focused roles where I have crafted strategic plans, trained and mentored team members, implemented workflows and elevated team performance. Here are some examples of how I have built cultures of accountability and achieved quality and performance goals throughout my career:• Generated $500K over target margins and achieved a 95% customer retention rate at MindBodyGreen (MBG).• Revamped MBG’s customer-facing workflows to de-escalate concerns and reduce deliverable timeframes by 35%.• Scaled best practices and tracked performance metrics to ensure a seamless customer experience at Apple.• Consistently achieved Edgewood property leasing and sales objectives to become a top producing agent.• Obtained two bachelor\'s degrees, launched a start-up company and volunteered with Raleigh City Farm.People, products and systems should be organized around customer-centric solutions. This involves integrating efforts across business functions and up and down the organizational chart. Working collaboratively and cross-functionally, my superpower is developing scalable success plans and delivering measurable customer results. I don’t know about you, but I want my experience with a business to feel personal. I want to know that the company is being honest with me about my purchase and that they are going to deliver on promises.Trust, honesty, integrity, quality, commitment…don’t these apply to both the personal and the business?As an advocate for best practices in customer experience, I welcome connecting with you. If you’re interested in learning more about my background and qualifications, feel free to contact me at o••••••••@gmail.com.
Experience
Sr Cx Operations Coordinator
Apr 2026 — Present
Education
Fairleigh Dickinson University
Bachelor's degree, Creative Writing
2016 — 2018
Dream Keeper Reiki Center
Reiki Level 2
American College of Healthcare Sciences
Bachelor of Science - BS, Holistic Nutrition
New York Film Academy
Certificate, Screenwriting
2014 — 2014
New York Film Academy
Certificate, Filmmaking
2014 — 2014
Dream Keeper Reiki Center
Reiki Level One , Reiki
2020 — 2020
Coursera
Certification, Social Media Marketing
Skills
- Microsoft Office
- Storytelling
- Writing
- Video Editing
- Final Cut Pro
- Blogging
- Film Production
- Social Media
- Short Films
- Video
- New Media
- Screenwriting
- Journalism
- Editing
- Entertainment
- Film
- Video Production
- Television
- Creative Writing
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