Olivia Abbott

Waitress @Rosa Mexicano Restaurants

Boston, MA, US

Provided excellent customer service to restaurant patrons, ensuring a pleasant dining experience- Took accurate food and drink orders, relaying them promptly to kitchen and bar staff- Delivered food and beverages to tables in a timely manner, checking in with customers to address any needs or concerns- Maintained a clean and organized dining area, including resetting tables, refilling condiments, and clearing used dishes- Assisted with opening and closing duties, including setting up dining areas, restocking supplies, and performing end-of-shift cleaning tasks- Processed payments, handled cash, and operated the point-of-sale (POS) system efficiently.Resolved customer complaints and issues professionally, ensuring customer satisfaction- Collaborated with team members to maintain a smooth workflow and provide excellent service during high-volume periods- Trained new staff members on restaurant procedures, menu items, and customer service standards- Adhered to health and safety regulations, ensuring a safe and sanitary environment for guests and staff.

Winchester High School

High School Diploma

Merrimack College

Master's degree, Special Education and Teaching

High Point University

Bachelor of Arts - BA, Elementary Education and Teaching