Oliver V. Smith
Principal - Customer Success Manager @Pragma
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WORK HISTORY
Principal - Customer Success Manager @Pragma
Vancouver, BC, CA
I partner closely with leading game studios to build their backends, ensure successful launches and define best practices for Live Operations.I sit at the intersection of customer success, product strategy and technical solutioning; driving cross-functional initiatives to ensure our continued success in studio outcomes and operational readiness.My focus is on helping Studios deliver world-class online experiences from first player connection through years of live operations, while shaping Pragma\'s approach to Customer Success/Studio Operations as a strategic, product informed discipline.
EDUCATION
Abertay University
Bachelor of Arts (BA Hons), Game Design and Production Management
SKILLS
ABOUT OLIVER V. SMITH
I’m a, helping game studios launch and operate world-class online experiences built on the Pragma Engine.With a background spanning, I bridge the gap between technology and creativity, partnering with studios to deliver reliable backend infrastructure, strong Live Ops foundations, and lasting player experiences.At Pragma, I lead initiatives around, collaborating closely with Product, Engineering, and Studio Ops to prepare for major studio launches and long-term success.Previously, I worked at AccelByte in Developer Engagement and Customer Success, supporting developers as they built, scaled, and launched their games on the platform. Before that, I founded and directed, developing and releasing on Steam and GOG, with additional work in serious games and sports technology.Outside of work, I’m a - with a deep passion for, and hold a -() in Games Design and Production Management from the.
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