Olly Snoad
Chief Operating Officer @Xcession Ltd
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WORK HISTORY
Chief Operating Officer @Xcession Ltd
GB
EDUCATION
Norwich University of the Arts
Foundation Degree, Graphic Communications
Norwich University of the Arts
Bachelor of Arts (BA), Graphic Design - Photography
SKILLS
ABOUT OLLY SNOAD
ServiceNow Certified System Administrator (CSA)ITIL v4 FoundationITIL v3 Intermediate - Service TransitionVeriSM FoundationI have extensive experience of: Leading workshops, demonstrating ServiceNow platform capabilities, defining current state and capturing requirements for future state Overseeing ServiceNow implementation projects, liaising with development teams and providing updates to key stakeholders on progress Capturing detailed test plans in order to provide thorough validation that the platform has been implemented correctly to meet the requirements of the business Creating detail process and procedure documentation to support the implementation and training of system users, as well as delivery of in person and remote training globally I have recently lead an in-house delivery of the CSM module, including user story documentation, detailed technical requirements, development, testing and rollout of the capability
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