Oliver Kolevski

Customer Service Department Manager @Defense Commissary Agency

Yokosuka, JP

The Customer Service Manager is fully responsible for all aspects of the store front end operation at The Defense Commissary in Yokosuka, the busiest commissary on main land in Japan.This position requires knowledge, skills and abilities to train and supervise a team of 20 cashiers, 4 tellers, and 3 store clerks. The store is open 7 days a week, serving 15••••00 customers daily and bringing $2M+ in sales revenues every month. The customer service department manager has complete front-end department operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store, in compliance with the department of defense operational procedures. The front-end manager is financially responsible for store cash funds, safeguarding and maintaining accurate financial data. Equally important for this position is possessing effective communication skills. It is essential being highly effective in solving operational problems, providing 100% customer satisfaction, identifying cash funds discrepancies, computer system issues, solving customer complaints and processing special orders at the same time. The front end manager must have highest level of integrity and attention to detail ability to be able to adhere to both store operational policies and current state and federal regulations. The front end manager is responsible for selecting, hiring and training for all front end employees. He provides effective training to staff in the areas of customer service, operational goals and procedures, government financial regulations, product knowledge, inventory control, cash control, and POS training. The customer service department manager also handles store level loss prevention and loss recovery and reports directly to the store administrator.Store Director: Donna Baird e-mail: d••••••••@deca.mil01••••••••62 DSN: 31••••••62

Univerzitet 'Sv. Kliment Ohridski' vo Bitola

Associate’s Degree, Business Administration / Hotel Management