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Oliver Kipp

Chief Customer Officer Emea @Inmoment

Hamburg, DE
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2020 — Present

Chief Customer Officer Emea @Inmoment

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Hamburg, DE

SKILLS

TourismBusiness DevelopmentOperations ManagementQuantitative ResearchMarketing ResearchProgram ManagementPrimary ResearchQuestionnaire DesignStrategic PlanningStrategyAnalyticsCustomer InsightProcess ImprovementMarket ResearchLeadershipManagementLeisurePerformance ImprovementAdvertising ResearchCustomer ExperienceEmployee EngagementData CollectionCustomer SatisfactionNew Business Development

ABOUT OLIVER KIPP

As the Chief Customer Officer for EMEA at InMoment, I oversee the customer experience strategy and success for the region, ensuring that our clients achieve their desired outcomes and maximize the value of our solutions. I have over 10 years of C-level experience in the CX industry, leading high-performance teams and driving business growth, client satisfaction, and service excellence.My mission is to help organizations transform their CX capabilities and culture, leveraging cutting-edge technology, data, and insights. I am passionate about building long-term partnerships with our clients, delivering innovative and tailored solutions that address their unique needs and challenges. I also have a strong background in process improvement, strategy, and new business development, with skills in multiple languages, including English, German, and Spanish.

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