Oliver Bareham
Director Customer Experience @Fournet
Signup · Get unlimited contacts
WORK HISTORY
Director Customer Experience @Fournet
Manchester, GB
As Customer Experience Director at FourNet, I lead the strategy, growth and delivery of large-scale customer experience and digital transformation programmes across complex, customer-critical operations.I am accountable for shaping and overseeing AI, automation, workforce optimisation and service design initiatives that improve customer outcomes, reduce cost to serve and deliver measurable commercial benefit. My role spans executive sponsorship, client advisory and internal leadership, ensuring transformation programmes move beyond implementation to sustained benefit realisation.I work closely with Boards, C-suite stakeholders and senior operational leaders to modernise customer operations, strengthen resilience and create scalable operating models aligned to long-term business objectives.
ABOUT OLIVER BAREHAM
I am a Customer Experience and Digital Transformation Director with over 15 years’ experience leading large-scale transformation across complex, customer-critical operations.I work with executive teams to modernise customer operations using AI, automation, workforce optimisation and data-led service design, ensuring transformation delivers measurable commercial outcomes, not just new technology.My focus is on reducing cost to serve, improving customer outcomes and creating sustainable operating models that scale. I am particularly experienced in contact centre and customer operations where resilience, compliance and customer trust are non-negotiable.I lead transformation from strategy through to benefit realisation, aligning people, process and technology to deliver results that matter.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.