Oliver Mika
Enterprise Customer Success Manager
- Role
- Customer Engagement Manager at Affirma
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Oliver Mika
I am a seasoned Enterprise Customer Success Manager who is passionate about relationship building and utilizing my unique communication skills to drive customer retention and overall satisfaction. Highly motivated to see my clients succeed, I help maximize ROI by offering hands-on customer onboarding and the utilization of customer success metrics to perform ongoing data analysis. These powerful tools allow me to tackle problem solving in confidence while simultaneously engaging in strategic planning in my book of business. Collaboration is key for me, utilizing customer feedback to further refine my problem-solving and develop engagement strategies in my account management.
Experience
Customer Engagement Manager
Jan 2025 — Present · Bellevue, WA, US
Education
University of Washington
Bachelor of Urban Studies, Sustainable Urban Development
2012 — 2014
Pratt Institute
Certification in Geographic Information Systems (GIS), Data Management
2016 — 2016
University of Amsterdam
Urban Planning, City/Urban, Community and Regional Planning
2013 — 2013
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