Oliver Lee
Engagement Director, Professional Services at Salesforce
- Role
- Engagement Director, Professional Services at Salesforce
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Oliver Lee
Oliver is an experienced technology leader with 19+ years focused on engagement delivery…
Experience
Engagement Director, Professional Services
Jun 2016 — Present · San Francisco, CA, US
Engagement Director leading end-to-end digital transformations across people, process and technology with a focus on business value based on customer strategies and priorities- Partner with customer executives to accelerate time to value from new implementations to capability expansion and optimization- Empower complex high value customers to reach their digital goals through leveraging the Salesforce platform and aligning on a joint roadmap for success- Provide best practices and thought leadership around Adoption, Governance, Digital Operating Models and Business Transformation- Drive KPI definition, business value assessments through to technical health checks in order to increase capability maturity, retention and overall product footprint- Extensive implementation experience across multiple Salesforce clouds including Sales, Service, CPQ, Field Service, Experience Cloud, Platform and Employee Engagement along with 7x certifications- Experience across multiple verticals with a focus in high-tech managing strategic enterprise accounts and a portfolio of scale customers
Education
The University of Salford
BSc Computer Science (hons)
Skills
- Consulting
- Sap
- Business Transformation
- Integration
- Management Consulting
- Business Analysis
- Requirements Analysis
- IT Strategy
- Crm
- Enterprise Software
- Project Management
- Business Process Improvement
- Salesforce.com
- Business Process Design
- Customer Relationship Management (Crm)
- Pmo
- Business Process
- Business Intelligence
- Strategy
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