Oliver Kesper
Service Level Manager @Pricefx
Munich, DE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Service Level Manager @Pricefx
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Provide• Governance (release upgrade, platform maintenance etc. coordination) and change management• Critical issue handling and resolution• Orchestration and support of cross-functional (Engineering, Product Management, Services, Support, TechOps, Partner, etc.) activities• Provide regular service review reports and develop and monitor issue avoidance/mitigation strategies
EDUCATION
1985 — 1990
FAU Erlangen-Nürnberg
Dipl.-Inf (Univ), Computer Science
SKILLS
Db2Customer SupportDevopsIT StrategyWebsphere PortalSupply Chain ManagementAixSolarisEskalationsmanagementEnterprise SoftwareConsultingUnixEaiAgile MethodenSaasApplication ArchitectureProjektmanagementSoftware Project ManagementAgile MethodologiesApplication Lifecycle ManagementSoftware DevelopmentRupIT-StrategieAnforderungsanalyseMiddlewareTestingCustomer SatisfactionSoaSolution ArchitectureUmlPre-SalesClearcaseCustomer AdvocacyRequirements AnalysisCloud ComputingCloud-ComputingSoftware Configuration ManagementOperating SystemsRational Team ConcertWebsphere
ABOUT OLIVER KESPER
Dedicated to customer success and solution stability
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