Oliver Johnson
Key Account Manager @Questel
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WORK HISTORY
Key Account Manager @Questel
Leeds, GB
EDUCATION
Sheffield Hallam University
Criminology
ABOUT OLIVER JOHNSON
Experienced leader with a track record of building and scaling Customer Support and Success teams across fintech, legaltech, and e-commerce. Passionate about using automation, insights, and cross-functional strategy to improve service and boost customer satisfaction. Key Achievements- Scaled global support for one of the UK’s fastest-growing fintechs, achieving 0 open support tickets for the first time- Led AI-driven transformation at Evaluagent, improving efficiency and service quality- Built support functions from scratch at multiple startups, implementing scalable, multi-channel systems- Chaired the Vulnerable Customer Committee at Wagestream, aligning support operations with compliance and regulatory expectations.
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