Oliver Hsu

Implementation Lead Customer Success @Teck Resources Limited

Vancouver, BC, CA

Assembled and led a team of implementation specialists to strategically plan, coordinate, and deliver digital mining solutions to high-priority clients. Developed Customer Success framework with engagement and alignment from key internal stakeholders. Produced comprehensive documentation, procedures, and processes to standardize client implementation and engagement workflows.

Ivey Business School at Western University

Master of Business Administration - MBA

The University of British Columbia

Bachelor of Applied Science (B.A.Sc.), Chemical & Biological Engineering