Oliver Fleckney
Operations Manager - Complaints @Domestic & General
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WORK HISTORY
Operations Manager - Complaints @Domestic & General
As the Complaints Operations Manager, I manage a high-performing team of over 100 full-time employees, including 8 direct-report Team Leaders, within a fast-paced and customer-focused environment. My role is pivotal in driving operational excellence, ensuring regulatory compliance, and delivering exceptional customer outcomes. Focusing on innovative ways to work smarter, and drive engagement.
ABOUT OLIVER FLECKNEY
Experienced Complaints, Customer Service and Sales operations Manager with a demonstrated history of working in the financial services industry. Skilled in KPI Implementation, Coaching, Management, Performance Management, and Leading Meetings.
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