Oliver Dell
General Manager - Customer Care, Billing, Collections and Life Events @EE
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WORK HISTORY
General Manager - Customer Care, Billing, Collections and Life Events @EE
GB
Part of BT Group
EDUCATION
Garforth Academy
Business Studies
ABOUT OLIVER DELL
BESMA Awards - Customer Service Team of the Year Centre EXPO - Outstanding Contact Centre Manager of the Year - would describe myself as a results-oriented leader with experience of business transformation, sales development, change management and customer service management. I am a passionate, highly motivated, well organised and reliable individual with the ability to remain calm and level headed under pressure. I pride myself on being an inspirational and perceptive leader with a real passion for been the best at what I do. I am a creative thinker who is always ‘thinking out of the box’ to move forward. Being very ambitious I am committed to my own personal development with a proven track record of succession within the roles I have undertaken. I am an effective motivator possessing strong commercial acumen and experience of international outsourcing.Specialties- Prince 2 Project Management Certified- NLP Master Practitioner- Institute of Line Management Certified- Managing Poor Performance- Presentation and Platform Skills (Present with Impact)- Coaching for Commitment- NLP and Emotional Intelligence Trained- Sales Effectiveness, Effective Sales Questioning, Coaching DiagnosticsI have recently completed Myers Briggs personality type and I came out with an MBTI type ENFP.
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