Oliver Clyde
Software Support Developer @Retool
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WORK HISTORY
Software Support Developer @Retool
London, GB
The customer advocate by resolving bugs across a React and TypeScript codebase, using MongoDB queries, application logs, and test environments.• Led a usability initiative that reduced support ticket volume by 20%, delivering frontend improvements based on user feedback—despite a growing codebase and user numbers.• Built our customer success reporting, onboarding flows, NPS tracking, and adoption metrics through enhancements to our internal CRM.• Managed relationships with development partners to drive adoption and contribute directly to product development based on customer needs.
ABOUT OLIVER CLYDE
As a Software Developer, my experience includes React, JavaScript, TypeScript and…
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