Oliver Pietri
Cx Design Consultant @Insite Managed Solutions
Signup · Get unlimited contacts
WORK HISTORY
Cx Design Consultant @Insite Managed Solutions
US
EDUCATION
Florida Atlantic University
B.S., Economics
University of Phoenix
MBA, Global Management
Emory University - Goizueta Business School
Executive Leadership Education , Finance and Accounting
SKILLS
ABOUT OLIVER PIETRI
PROFESSIONAL SUMMARYResults-driven Account Management, Vendor Management and Operations Professional leveraging 25+ years of outsourced & captive contact center success Key account SME, driving revenue growth and solutions development Efficiency specialist, implementing industry best practices Skilled technology analyst, introducing leading-edge solutions Articulate communicator, building rapport and trust at all levels Top performer who thrives in high-demand, high-expectation environments Charismatic leader, adept at building, developing, and managing peak-performance domestic and international teams Enterprise change agent, creating success-oriented cultures CORE COMPETENCIESP & L management & organic growth strategic planning and execution High profile and “at risk” client management Analytics Project management Revenue generation Setting and exceeding customer expectations Leadership by example Invoice management Executive level business reviews Exceptional follow through and attention to detail Deep knowledge of customer acquisition, retention, and loyalty programs Benchmarking and performance metrics Meticulous about quality control Process re-engineering Strategic pricing/contract negotiations Multi-channel customer interaction Employee retention strategies Consistent record of achieving unprecedented results
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.