Oliver Pietri

About Oliver Pietri

PROFESSIONAL SUMMARYResults-driven Account Management, Vendor Management and Operations Professional leveraging 25+ years of outsourced & captive contact center success Key account SME, driving revenue growth and solutions development Efficiency specialist, implementing industry best practices Skilled technology analyst, introducing leading-edge solutions Articulate communicator, building rapport and trust at all levels Top performer who thrives in high-demand, high-expectation environments Charismatic leader, adept at building, developing, and managing peak-performance domestic and international teams Enterprise change agent, creating success-oriented cultures CORE COMPETENCIESP & L management & organic growth strategic planning and execution High profile and “at risk” client management Analytics Project management Revenue generation Setting and exceeding customer expectations Leadership by example Invoice management Executive level business reviews Exceptional follow through and attention to detail Deep knowledge of customer acquisition, retention, and loyalty programs Benchmarking and performance metrics Meticulous about quality control Process re-engineering Strategic pricing/contract negotiations Multi-channel customer interaction Employee retention strategies Consistent record of achieving unprecedented results

Experience

1. Cx Design Consultant

   Insite Managed Solutions

   Jun 2024 — Present · US

Education

• Florida Atlantic University

  B.S., Economics

  1998 — 2001

• University of Phoenix

  MBA, Global Management

  2004 — 2010

• Emory University - Goizueta Business School

  Executive Leadership Education , Finance and Accounting

  2018 — 2018

Skills

• Telecommunications
• Leadership
• Process Improvement
• Customer Service
• Business Analysis
• Strategy
• People Management
• Call Center
• Offshoring
• Business Process Improvement
• Rfp
• Customer Experience
• Contract Negotiation
• Operations Management
• Client Development
• Performance Management
• Financial Services
• Crm
• Outsourcing Management
• Team Leadership
• Program Management
• Vendor Management
• Management
• Team Building
• Contact Centers
• Client Services
• Business Process Outsourcing (Bpo)
• Workforce Management
• Bpo
• Outsourcing
• P&L Management
• Vendor Relations
• Call Centers
• Strategic Planning
• Training
• Customer Satisfaction
• Account Management
• Change Management
• Contact Centre
• Talent Management