Oli Greaves
Head of Risk and Compliance (Smf16 & Smf17) @Carmoola
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WORK HISTORY
Head of Risk and Compliance (Smf16 & Smf17) @Carmoola
London, GB
Act in the SMF16 (Compliance Oversight) and SMF17 (Money Laundering Reporting) positions.Developed a comprehensive risk management framework encompassing risk identification, assessment, mitigation, and monitoring strategies, enhancing the organisation\'s ability to proactively address potential threats and opportunities.Revamped and standardised policies and procedures, establishing a robust policy governance structure, and designed a user-friendly policy portal, optimising organisational efficiency and compliance while promoting accessibility and transparency.Designed and implemented a comprehensive communications approval framework, ensuring communications materials received compliance review and approval, while also establishing automated record-keeping processes to enhance transparency, accountability, and regulatory compliance.Coordinated and managed risk incidents, high severity customer complaints, and data breaches, ensuring a compliant, well-coordinated, and confidential response.Provided invaluable assistance to the Customer Operations team by offering expert guidance in resolving intricate customer cases, including car rejections, loan unwinding, and title changes. I advised on a range of pertinent legislations such as the Consumer Rights Act, Consumer Credit Act, and Consumer Contracts Regulations.Established a comprehensive whistleblowing framework, including the development of a whistleblowing platform, policy, guidance and staff training.Developed a Compliance Reporting Hub where colleagues can declare personal Conflicts of Interest or Gifts and Entertainment they have been offered.
EDUCATION
Hereford Sixth Form College
Mathematics (A*), Further Mathematics (A*), Biology (A*), Physics (A), EPQ (A*)
BPP
Chartered Financial Analyst (CFA) Level 1 , Investments and Securities
St Mary's RC High School
10 GCSE’s A*-B
University of Warwick
Bachelor of Science - BS, Mathematics (1:1)
BPP University
Master of Laws - LLM, Law
ABOUT OLI GREAVES
An ambitious, dedicated Head of Risk and Compliance at Carmoola, holding SMF16 and SMF17 positions, with prior experience at Revolut and the FCA. Passionate about consumer protection within financial services, with particular focus on individuals with characteristics of vulnerability. Experienced in establishing procedures and frameworks that help to deliver good outcomes for retail customers, and the ongoing monitoring of those outcomes, experienced by all groups within the target market. Highly logical, analytical and adaptable. Strong interpersonal skills, communicating clearly and maintaining trust with colleagues and wider stakeholders. Proven ability to manage a challenging workload with competing priorities, whilst ensuring a keen eye for detail. Previous line management experience and a pride in coaching others.
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