Olha K.
Lead Business Analyst @Mount Pleasant Group
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WORK HISTORY
Lead Business Analyst @Mount Pleasant Group
Toronto, ON, CA
Led end-to-end business analysis for a multi-entity ERP transformation program, including RFP development, vendor evaluation, and selection. • Directed current-state process discovery across finance, operations, client services, inventory, and reporting to support future-state ERP design. • Conducted structured gap analysis between Microsoft Dynamics NAV 2016, Business Central, and Funeral365 front-end application, clearly distinguishing confirmed vs assumed system capabilities. • Defined ERP scope, business requirements, and acceptance criteria using WBS and structured documentation to ensure implementation clarity and traceability. • Supported data migration strategy covering 25+ years of legacy data, defining archival (SQL) approach, reporting continuity, and performance validation. • Data cleanup initiatives and coordinated migration dry runs to validate volume thresholds, reporting accuracy, and downstream dependencies prior to go-live. • Facilitated cross-functional workshops with finance, operations, and leadership to align governance, internal controls, and workflow redesign within Business Central. • Defined financial and operational reporting requirements, including Power BI dashboards and paginated reports, ensuring post-implementation performance visibility. • Acted as primary liaison between business stakeholders and ERP vendor, managing requirement clarification, scope risks, and solution validation. • Supported organizational readiness by documenting process impacts, role-based permissions, and future-state operating model changes.
EDUCATION
National Forestry University
Master's degree
National Forestry University
Bachelor's degree
ABOUT OLHA K.
Lead Business Analyst/Proxy Product Owner with 9+ years of extensive experience in products implementation and delivery, Agile methodologies and Scrum Master roles, I have consistently driven process improvements in various project environments. My role has been instrumental in bridging the gap between technical teams and stakeholders, ensuring that project goals are met with a high degree of efficiency and quality. DOMAINS• E-commerce, Enterprise applications, within Retail, Financial Services, Insurance, Life Sciences & Healthcare, Media Production domains experience.SKILLS• Spearheaded BA efforts for a major US Investment Bank\'s financial services system.• Specialized in Salesforce Commerce Cloud (Demandware) and Salesforce Media Cloud for retail ecommerce.• Utilized Jira/Confluence for efficient project tracking.• Proficient in Microsoft Excel, Visio, PowerPoint, and Outlook for comprehensive analysis and reporting.• UML business processes modeling.• SQL for data analysis.• Agile Methodology Implementation.• Scrum Master Leadership.• Software Development Life Cycle (SDLC).• Process Improvement Initiatives. • Business Needs Definition.• Collaborative Requirement Elicitation• Requirements Prioritization, Change Management.• Effective Backlog Management.• Functional and Non-Functional Requirements Modeling and Formalizing.• Writing Technical Documentation – business requirements documents, functional and non-functional specifications, user stories, use cases.• Leading the requirements management process.• Team management – leading, onboarding, mentoring, technical interviewing and knowledge transferring.
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