Olha Aronis
Advertising Advisor @Concentrix
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WORK HISTORY
Advertising Advisor @Concentrix
Berlin, DE
Provided robust support to advertisers and agencies (SMBs) through diverse communication channels such as phone, chat, and email.Specialized in delivering pre- and post-sales support for self-service advertising products, ensuring clients receive comprehensive assistance.Offered product and tool support to enhance clients\' overall experience and satisfaction.Utilized advanced tools and systems to promptly identify and address customers\' concerns raised through queries.Effectively escalated client issues to the relevant groups for efficient resolution.Resolvde customer issues in a timely manner, while proactively communicating progress to clients.Proactively identified areas for clients to improve the usage of our solutions, contributing to their overall success.Maintained high customer satisfaction levels while representing a major brand in the industry.
EDUCATION
Applied College of Technology of Volodymyr Dahl East Ukrainian National University
Junior Specialist, Electronic technician
ABOUT OLHA ARONIS
As a people centric professional, I strive to offer customers a top of the shelf service and experience while proactively resolving any issue they might have in regards to the products I support. Customer success is a field I feel passionate about as it combines customer service with relationship management while allowing companies to create a value based client portofolio.
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