Olga Kuznetsova

Customer Success Senior Advisor @SAP

London, GB
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WORK HISTORY

Oct 2021 — Present

Customer Success Senior Advisor @SAP

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London, GB

Achieved 97% Gross Revenue Retention and 113% Net Revenue Retention across multi-million € SaaS portfolio- Co-led €5M+ enterprise SaaS renewals and expansions with Account Executives on multi-year agreements- Identified and influenced multiple six-figure upsell opportunities, generating consistent white-space pipeline- Transformed stalled projects into confirmed purchases and escalations into expansion discussions, protecting and growing revenue- Engaged C-level stakeholders to align ROI with value and adoption, driving revenue outcomes.

EDUCATION

2010 — 2013

Russian Foreign Trade Academy

Master's degree, International Economics

2005 — 2010

Finance University under the Government of the Russian Federation

Bachelor's degree, Civil Law

ABOUT OLGA KUZNETSOVA

Enterprise SaaS professional with experience in commercial finance and revenue growth. I have co-led €5M+ enterprise renewals and expansions and worked on €30M+ complex cloud transactions.I partner with C-level stakeholders to solve business problems and turn challenges into revenue — converting stalled projects into confirmed deals, uncovering white space, and driving long-term growth by linking ROI, deal structure, and adoption.

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Olga Kuznetsova — Customer Success Senior Advisor at SAP in London, GB | Unifers