Olga Janowska
Customer Service Specialist @Forbo Movement Systems
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WORK HISTORY
Customer Service Specialist @Forbo Movement Systems
Paderno Dugnano, IT
Sviluppo e gestione di offerte commerciali personalizzate tramite SAP.Gestione del portafoglio clienti con focus sul rafforzamento delle relazioni commerciali.Aggiornamento e manutenzione dei record clienti in SAP.Comunicazione diretta con clienti e rappresentanti di vendita per garantire risposte tempestive.Collaborazione interfunzionale per ottimizzare processi e aumentare la soddisfazione clienti.Coordinamento con uffici internazionali per verificare disponibilità materiali e gestire operazioni logistiche.
EDUCATION
Università degli Studi di Milano
Master of Arts - MA, Languages and Cultures for International Communication and Cooperation
Nicolaus Copernicus University
Bachelor's degree, Applied Linguistics
Università del Salento
Erasmus, Applied Linguistics
ABOUT OLGA JANOWSKA
Customer Service Professional with over 5 years of experience in managing both B2B and B2C client relationships, optimizing operational processes, and providing exceptional customer support. Proficient in SAP, multilingual communication, and building long-term business relationships. Proven expertise in leading teams, collaborating across departments, and driving customer satisfaction. Fluent in English, Italian, and Polish, with a passion for delivering high-quality service and achieving results in dynamic, fast-paced environments.
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