Olga Doncila
Assisted Digital Program Director @Orange
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WORK HISTORY
Assisted Digital Program Director @Orange
Paris, FR
Define strategic directions and provide operational support for the development of customer relationship in assisted channels: e-chat, social networks, support communities, e-mail and web call back Manage project streams to accelerate digitalisation of the relationship with our customers Mentor and support transformation in Group countries by implementing action plans, professionalising (new job roles, skills and trainings), identifying technical solutions, and ensuring consultancy Provide consultancy in terms of technological or strategic partnerships enabling appropriate recommendations Coordinate initiatives with other running programmes of digital transformation
EDUCATION
State University of Moldova
Bachelor's, Foreign Languages
American Institute on Political and Economic Systems in Prague
Non-Degree Program, School for Summer & Continuing Education, American Political/Economic Systems
State University of Moldova
Master's, Applied Languages and Translation Studies
Academy of Economic Studies from Moldova
Master's, Business Administration
ABOUT OLGA DONCILA
Assisted Digital Program Director at Orange
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