Olga Rimsky

Marketing Customer Service @Concentrix

Berlin, DE

Supporting medium and big size businesses for a big marketing services company, specializing in customer engagement and growth performance-managing the communication with internal teams for problemsolving and making sure that company’s goals are achieved-Contact person for businesses via telephone or email and atechnical contact person for customers for complicated cases with online marketing campaigns. Working with sensitive corporate information-Responsible for training fresh recruits in the company, supervising the mentoring process for customer advisors, and ensuring the steady advancement of participants\' learning, coupled with providing coaching support.