Olga Kriyokov
Senior Director of Business Delivery | MS Data Analytics & Visualization
- Role
- Senior Director of Business Delivery at Wiserspread
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Olga Kriyokov
Results-driven senior leader with over 15 years of experience in project management and customer success across diverse sectors. Proven record of accomplishment in delivering high-impact solutions and fostering lasting relationships with enterprise clients. Committed to driving continuous improvement and strategic growth through data-driven decision-making and agile methodologiesI believe that great leadership starts with empathy, action, and consistency. As Gandhi said,\'Be the change that you wish to see in the world.\' That mindset shapes how I lead teams, support customers, and drive outcomes that matter.
Experience
Senior Director of Business Delivery
Jun 2023 — Present · New York, NY, US
Directed a team of 22 consultants to deliver Salesforce upgrades and implementations for enterprise clients, achieving 90% on-time completion through agile workflows and proactive risk management• Spearheaded full lifecycle of Salesforce projects, including scoping, execution, and stakeholder alignment, consistently delivering on-time and within budget by applying structured PMO practices• Delivered business insights using Salesforce analytics and Tableau dashboards, increasing client adoption and reducing support tickets by 20%.• Proactively mitigated risks and ensured milestone achievement by optimizing resource allocation, implementing pre-kickoff preparedness protocols, and enforcing strict project scope controls• Designed and implemented the Customer Assurance and Support Tracking (CAST) process, achieving a 95% effectiveness rating through proactive post-project assessments and client success initiatives• Integrated agile frameworks (Scrum/Kanban) into internal workflows, improving sprint velocity by 30% and boosting team adaptability• Led quarterly portfolio reviews to identify bottlenecks, enhance delivery throughput, and support data-driven decisions that increased project profitability and client satisfaction
Education
Katz School of Science and Health
Master of Science - MS, Data Analytics and Visualization
2018 — 2019
The Open University of Israel
Bachelor of Science (BSc), Industrial Engineering and Management (Information Systems)
2013 — 2018
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