Olesya M.
Chief of Staff & Director of Product Operations, Global Technology @IHG Hotels & Resorts
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WORK HISTORY
Chief of Staff & Director of Product Operations, Global Technology @IHG Hotels & Resorts
EDUCATION
Kennesaw State University
Master of Business Administration (MBA) | Top Honors | Top of Class | Golden Key Honor Society
Kennesaw State University
Bachelor of Science (BS)
SKILLS
ABOUT OLESYA M.
Award-winning technology executive and business leader with a proven track record in optimizing operations and tech execution through data-driven strategies. I’m eager to apply my competitive advantage—my expertise, experience and education—to drive transformation and accelerate top‑line growth: delivering exceptional customer experiences, excelling in technical execution and driving metrics-based operations—all powered by collaborative high-performing teams:Extensive experience successfully leading teams through periods of rapid expansion, transformation, and contraction, both nationally and internationally. Expert in delivering customer-focused digital solutions that accelerate growth and drive operational excellence for large-scale private organizations and Fortune 500 companies. Specifically: • B2B & B2C Strategy Execution • Data-Driven Market Strategies • SAFe Agile & DevOps Delivery • Customer Success Enablement • Product GTM Delivery & Support • Business & Tech Operations • Vendor & Global Managed Services • Large-Scale Tech Solutions :• Navigating complex organizations undergoing growth, contraction, or restructuring.• Advancing customer relationship management capabilities to drive customer satisfaction.• Building strategic partnerships across Tech, Sales, Marketing, Product, Supply Chain, Finance, M&A.• Driving operational excellence through data-driven strategies to significantly boost productivity.• Advancing workforce management experience, shaping team culture and enhancing EOS scores: Media and Entertainment • Telecommunications • Software Development • Info Technology and Services • Beverage Reach out to connect
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